Get 6X ROI with Automated Appointment Reminder Software for Your Business

The easiest way to send an appointment reminder would have to have an app send it for you. The beauty of our appointment reminder software app GoReminders is that it automatically reminds your clients at the right time.

If you want your clients to get sent appointment reminder messages from our app, all you have to do is this:

1. Enter the appointment in GoReminders.
2. Make sure to include your client’s phone number or email address.
3. Choose “Text” or “Email” or “Both” as the “Reminder Type” for the appointment reminder.
4. Sit back, relax and the appointment reminders will automatically be sent at the right time.

With Services added to your account, you can also add the {{Service}} tag to your reminder templates, so if a service is selected on the appointment form or booking form, it will automatically be added to your text and email reminders. With GoReminders, you can add an unlimited number of services to use in appointments and reminders.

To create Services, do the following:

1. Go to the Settings > Services page.
2. Click the orange + sign to create a Service.
3. In the Service Label text field, enter the name of the service (ie. For a hair salon, you may want to enter “Basic Style Service”). This is the selection you will see in the Service dropdown on the Appointment form.
4. In the Details text field, enter a brief description of the service (ie. “Oil Change”). The Details text field is client-facing so text entered in this field will appear on the Booking form and in the reminder messages, if the {{Service}} template tag is used.
5. Choose the Default Length of the service, if desired. (The default length can be overridden on the Appointment form when creating an appointment.)
6. Click the Save button to keep the entries.
7. Repeat Steps 2-6 for any additional services you’d like to have on your account.

Now your appointments will be more personalized with the services your business provides!

Yes! With GoReminders’ review automation feature, you can easily request feedback from customers and choose what you want to do with that feedback.

1. In your GoReminders account, go into Settings > Reviews.
2. Then, set up your review page by adding your Google My Business Page.
3. From there, you can customize your messaging for review screening however you like.

When requesting reviews in a follow-up message, customers will first receive a link to your review page. The first screen they see when clicking on this link is a message asking them how their experience was. You can customize this message however you like.

Then, depending on whether they indicate a positive or negative experience (you can customize the option names), they will either be directed to your public review page or a different page to provide private feedback. This way, negative reviews aren’t posted if you don’t want them to be. But you can still use that feedback to repair the relationship or improve your business.

Read our help doc on How to Request a Google Review from Customers to learn more.

Yes! You can remind both you and your employees about confirmed, canceled, or rescheduled appointments if you choose.

1. When you create a new staff member, find the drop down labeled “Forward confirmation/reschedule notices and customer SMS replies?“
2. Select “Yes, text me” or “Yes, email me” depending on your preference.
3. Add the staff member’s email or phone number and click “Save.” They will now receive appointment notifications.

To remind yourself about every appointment, all you need to do is select “Yes, text me” or “Yes, email me” from the “Remind Yourself Too?” dropdown in the reminder settings. You can set a time frame for your reminders and add multiple phone numbers or email addresses if you choose.