Yes! With GoReminders’ review automation feature, you can easily request feedback from customers and choose what you want to do with that feedback.
- In your GoReminders account, go into Settings > Reviews.
- Then, set up your review page by adding your Google My Business Page.
- From there, you can customize your messaging for review screening however you like.
When requesting reviews in a follow-up message, customers will first receive a link to your review page. The first screen they see when clicking on this link is a message asking them how their experience was. You can customize this message however you like.
Then, depending on whether they indicate a positive or negative experience (you can customize the option names), they will either be directed to your public review page or a different page to provide private feedback. This way, negative reviews aren’t posted if you don’t want them to be. But you can still use that feedback to repair the relationship or improve your business.
Read our help doc on How to Request a Google Review from Customers to learn more.