How to Request a Google Review from Customers

A simple, customizable review page you can send to your customers that screens out negative reviews.

An easily shareable review link you can embed in an automatic follow-up message using Message Sequences. This will increase the deliverability and conversion rate of your message.

Go to the Online Reviews page.

On the ‘Online Review Setup’ page, type in your business name. Select your business from the suggestions to generate your Google Review link.

Note: if your business profile does not come up, click X to exit the page. On the Online Reviews page, scroll down to the “Google Review Button Link” section and paste your Google Review page link into the field.

Next, click the ‘Setup Review Page’ button. The page is already set up with some basic defaults which you can edit.

You will send your customers a link to the ‘Review Screening Page’, asking them if they had a good experience.

*If they say no, then they will be sent to a private note form so they can send you a private message.

*If they say yes, they will see a ‘Write a Google Review’ button to submit a positive review.

Go to the Reminders Settings page.

Create a Message Template for your Follow-up Message. To add the link to the ‘Review Screening Page’ click on ‘Template Tags’ and select ‘Review Link’. This will generate a customized review link just for the customer. Then click ‘Save’.

Example:

Hi {{First Name}}, I hope you were satisfied with your appointment. Please let us know how your appointment went: {{Review Link}}

Next, you can either Create a New Message Sequence, or click on an existing Message Sequence.

Click the ‘Add Follow-up Message’ button.

Choose the schedule of when to send the Follow-up Message. Then click the dropdown menu to select the Message. Choose the title of the new Message Template you created with the Review Link.

Click ‘Save’.

The next time you create a New Appointment, select the Message Sequence you created as your message.