If you want to put your custom instructions on how your customers can confirm/reschedule/cancel, you can include that in the message template itself.
Note: Even if the automatic instructions are disabled, replying C will always confirm, replying R will always reschedule, and replying with X will always cancel an appointment.
To do this, disable the settings on the Settings > Reminders page.
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scroll down to the “Confirm, Reschedule, and Cancellations” section.
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Uncheck the boxes to add the Confirm, Reschedule, and Cancellation instructions as seen below.
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Then scroll down and click “Save”.
Then you can add your own instructions if you want.
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Go the the “Message Templates” section on the Settings > Reminders page.
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From the drop-down menu, select the template you would like to edit.
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Add your own instructions on how you want your customers to confirm/reschedule/cancel their appointment.
Example:
Reply C to confirm. If you need to make changes to this appointment schedule, please call our office at 555-555-5555.
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You can click “Preview Reminder” under the message box to see a sample message.
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Click Save.