business owner that is confused about how many appointment reminders to send
How often you remind people about things really matters, especially when you’re reminding people about appointments.
I have talked with GoReminders users and all sorts of businesses and often, they’re stumped because they’re still struggling with no-shows. They’ve sent calendar reminders to their customers and it doesn’t seem to be working. They’ve tried different wording, changed some settings, but they still don’t see a decrease in the no-show rate.
And almost always, one of the concerns I hear is that they’re worried that if they send more than one reminder they might annoy their customers.
I’d like to finally debunk the myth that sending multiple appointment reminders is negative and should be avoided.
Because what can really have an impact on your no-show rate is about sending multiple reminders—sending multiple appointment reminders with the right the information, and at the right time.
Timing is everything.
It will completely change your no-show rate and convert those customers to at least call ahead. Your business will then know they’re not going to come in and can then try to fill those slots.
And you should always be doing your best to keep your calendar filled—whether it’s with another client, another prospect or just some productive work that you can plan ahead for.
In today’s video, I am going to teach you a simple framework that will give you the opportunity to provide a seamless reminder experience for your customers that will get them to show up, and they will thank you for it as well.
Want to learn how to craft the perfect appointment reminder message? Check out this article on What to Avoid When Writing Appointment Reminder Messages.