Our 2-Way SMS/Email Messaging feature allows you to send and receive SMS and email messages within GoReminders. With just a few clicks you can respond to customer replies. Additionally, customers can also reply to your reminder messages, one-off messages, and blasts. Furthermore, you can send a message to the customer without creating an appointment.
The 2-Way SMS/Email Messaging feature uses the same phone number your appointment reminders are sent from.
How to respond to a reply message from a customer:
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Go to the Messaging tab.
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Enter the name, phone number or email of the customer you’re responding to or simply look for their reply message within the scroll down list.
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Once you’ve found the customers reply message, click on the message. The customers’ reply message will open with in the Message Log on the right side of the screen.
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Within the message field, add the message you would like to respond with.
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Press Send. The message type will automatically default to the way the customer sent their reply message (SMS or email).
How to send a message to an existing GoReminders customer:
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Go to the Messaging tab.
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Enter the name, phone number or email of the customer you would like to send a message to. If the customer already exists, you will see their name appear in the auto drop-down list. Click the name of the customer.
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The Message Log will appear on the right side of the screen.
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Select the message type by clicking the SMS tab or Email tab.
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Within the Message field, add the message you would like to respond with.
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Press Send.
How to send a Message to a new customer:
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Go to the Messaging tab.
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Click the “Create” button.
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This will bring you to the New Customer page.
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Fill in all of the customer information field.
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Press Save.
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Go to the Messaging tab.
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Enter the name, phone number or email of the customer you would like to send a message to. Click on the customer name from the drop down menu.
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The Message Log will appear on the right side of the screen.
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Select the message type by clicking the SMS tab or Email tab.
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Within the message field, add the message you would like to respond with.
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Press Send.
For more information on creating new Customers, check out this article: Creating Customer Profiles.
How to use the Messaging Feature in the Calendar View:
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Click on the “Calendar” tab located at the top of the page.
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Choose an existing appointment you’ve set up for a client.
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Open the appointment and click on the “Send Message” option to access the messaging tab.
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In the messaging tab, find the text box designated for composing messages.
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Type your message directly into the text box.
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If you are sending a text message, make sure to select the SMS option. Alternatively, select email to send an email.
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Press “send” to send your message immediately.
The 2-Way SMS/Email Messaging feature is accessible to subscribers with Business, and Premium plans.